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Free Returns Policy

Should your E-commerce Brand Implement a

This page is intended to serve as a guide for e-commerce brands who are unsure whether they should provide Free Returns to their customers.
 
Our aim is to give you the information, resources and frameworks you need to make the right decision for your business not to try and sell you one way or another.

What do we mean by "Free Returns"?

Free Returns allow customers to send back purchased items and receive a refund or credit, with the brand or business covering the return shipping costs.

Table of Contents

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Benefits of a Free Returns policy

This section we will go through why you should consider having a Free Return Policy for your business

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Issues with having Free Returns policy

This section we will go through all the issues with having a Free Returns policy for your business.

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Calculating the impact of having a free returns policy on profitability

In this section, we give you a frame work to calculate how offering free returns may impact your business's profitability.

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Best Practices

We will go over some best practices for implementing a free returns policy.

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Mistake's to Avoid

We will go over some common mistakes that we find people make when implementing a free returns policy.

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Additional Resources & FAQ 

We will answer some common questions we get and give you some links to additional resources that you may find helpful.

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Benefits of offering Free Returns

In this section, we are going to go over some of the main reasons why you should even consider offering free returns to your customers.

The Numbers

79%

Of Consumer want free returns

92%

Of customers will buy something again if returns are easy

67%

Of Shoppers check the returns page

The biggest reason to offer returns to your customer is to increase your site's conversion rate, Average Order Value and Life Time Value.

Increasing Conversion Rates

One of the biggest benefits of offering free returns is increasing your conversion rate and reducing your abandoned carts by removing risk from the buying journey.

Additionally to removing risk, it also shows that you back up your product's value.

But why does it increase conversion rates? 

This free audit is designed to allow us to cut through all the BS and gives you the opportunity to work with us risk-free, so you can determine for yourself if we can be trusted or not.

Because the unfortunate truth is that the e-commerce landscape is full of self-appointed gurus who might say all the right things but couldn't actually grow a business to save themselves.

We know this because we have worked with many of them, and we are sure you have too.

Should you offer Free Returns?

This Section will give you the information you need to decide whether or not you should implement a free returns policy for your eCommerce brand.

How to Implement Free Returns?

This section will explore some way you could implement a free returns policy 

Finding ways for your Shopify Store to

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BUSINESS OWNER - ORGANISED HQ

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CEO - Homie Clothing

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BUSINESS OWNER - Rehati

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